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Julie Alexander - Core Health Partners, PLLC
  • Pro 2
  • 919-935-6535
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Media Production / Producer

Essential Duties and Responsibilities

  • Lead Editor for post-production effort. Operates the technical production equipment for events. Possesses the skills to be able to work with the following production equipment: Cameras, lighting, sound and media production equipment.
  • Supervise production and post-production editors and freelance personell as needed.
  • Collaborate with Director of Media and team members to create strategies for promotional and product driven initiatives.
  • Maintain and organize equipment in Media Studio and Equipment room. Ensure that all production and lighting gear are fully operational and ready for daily field and studio productions.
  • Lighting related duties include: operating lighting systems, and maintaining production equipment as directed.
  • Sound related duties include: advancing, planning, and staging audio set-up and testing and adjusting public address system.
  • Media Production Equipment related duties include: operating video recorders and projection equipment.
  • Ensures the safety of the technical crew and guests; ensures compliance with safety regulations and guidelines.
  • Conducts preventive maintenance checks on technical production equipment. Identifies problems and repairs or replaces equipment.
  • Operation of Video/Audio encoding and transcoding (file-based) hardware and software.
  • Maintain a positive team relationship through both written and verbal communication, as well as accurately fulfilling needs and resolving problems accurately, on time, with high quality and a positive attitude.
  • Other tasks as assigned.

Education and/or Experience

  • Completing an associate’s or bachelor’s degree program in media arts, communications, broadcast journalism, film/television production or other related field.
  • Trade school, on the job training, or technical training in electrical, sound, and theatrical fields and 3 or more years of related experience OR the equivalent in education/experience.
  • Mechanical repair skill/knowledge.
  • A working knowledge of intelligent lighting systems.
  • A working knowledge of sound re-enforcement systems.
  • Must be proficient in Adobe Creative CC Suite, Microsoft and Mac programs, to include but not limited to, Word, Excel, Power Point & Keynote.

Qualifications/Skills

  • Familiarity with video processing software, example, Adobe Premier, PhotoShop, Illustrator,
  • Foster open communication; thoroughly qualified at expressing ideas and instructions
  • Strong familiarity with video equipment.
  • Strong familiarity with Windows and Mac environments.
  • Must be technically literate and possess a strong understanding of video and audio.
  • Ability to work in a fast-paced team environment.
  • Requires attention to detail, video, sound problem and root cause analysis.
  • Must be able to communicate clearly with all personnel and clients
  • Must be self-starter and able to work with general supervision.
  • Superb organizational skills, with the ability to handle multiple tasks at one time.
  • Strong written and verbal communication skills.
  • Must be able to work in a dynamic, fast-paced environment and meet deadlines.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Financial Analyst

This is a great opportunity for a Financial Analyst to not only utilize their current skill set but to also further develop their skills. Reports financial status by preparing and analyzing financial plans, forecasts, and reports.

Essential Duties and Responsibilities include the following and other duties as assigned.

  • Reports financial results through detailed analysis of plans and forecasts as compared to actual results.
  • Support annual business plan by providing relevant and meaningful spending trends to department managers as well as recommendations for forward looking budgets.
  • Review monthly GL postings to ensure expenses are posting to correct departments and accounts.
  • Assists in the development and maintenance of financial models.
  • Provides meaningful information to management through the extraction of key data while presenting results in a clear and concise manner.
  • Accomplishes Finance and organization mission by managing time and resources to ensure commitments are met.
  • Understands data sources, systems and processes with ability to detect failures and troubleshoot accordingly.
  • Identifies opportunity for improvement of business processes and financial models.

Education and/or Experience

  • Bachelor’s degree in Accounting, Finance, or a related field required.
  • 3-5 years relevant experience

Qualifications/Skills

  • Strong Microsoft Excel skills required
  • Familiar with Microsoft PowerPoint
  • Highly motivated with a bias towards action
  • Team player who quickly adapts to change in the work environment
  • Reasonable accommodations will be made for persons with disabilities.

International Accounting Manager

Manages accounting functions and preparation of reports and statistics detailing financial results.  Establishes and maintains accounting practices to ensure accurate reliable data necessary for business operations.  Acts as a liaison between the company, government and auditors providing the required information and ensuring that proper information is maintained for historical purposes.

Assist the International Assistant Controller with accounting and finance support of LifeVantage international markets.  The position requires an experienced accountant with broad G/L, intercompany and international accounting experience.  Position requires competency with accounting rules and reporting requirements, ability to be timely and accurate with work, comfort in maintaining the system of controls over accounting transactions, and ability to work with multiple entities and intercompany accounting.

Essential Duties and Responsibilities include the following and other duties as assigned.

  • Responsible for managing monthly close procedures, including proper application of US GAAP, preparing or reviewing journal entries, variance analysis, balance sheet account reconciliations and financial statement reporting packages of international entities.
  • Develops appropriate intercompany reporting packages and ensure they are accurate and are submitted in a timely manner.
  • Performs monthly reviews of reporting packages with staff in international markets to ensure they are accurate and in compliance with US GAAP.
  • Manages the transition of month-end close procedures to international entities, as appropriate.
  • Trains staff in international markets on monthly close procedures.
  • Maintains chart of accounts and GL, for international markets, as well as maintenance of the accounting system.
  • Manages the reconciliation of intercompany accounts with Corporate.
  • Manages the updating, maintaining, and monitoring of internal controls and ensures compliance with all SOX controls for international markets.
  • Provide support for SOX related matters in foreign entities.
  • Manages the coordination with local auditors for outside audits and statutory reporting as well as assists with SEC related audits in the US.
  • Ability to track and coordinate reconciliation of statutory GAAP to US GAAP adjustments
  • Responsible for developing new processes, procedures, policies, and controls where needed to improve and streamline accounting processes.
  • Provide ad hoc reporting and analyses as needed.

Education and/or Experience

  • Degree in Accounting required, and a CPA preferred.
  • Public Company experience preferred.
  • Minimum of 3-5 years in a related position required.
  • Experience with reporting tools.
  • Experience in intercompany accounting/International subsidiaries and consolidations preferred.

Qualifications

To perform this job successfully, an individual must be able to perform each duty. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Knowledge of accepted accounting rules, practices, tax laws, and reporting requirements
  • Ability to communicate in a professional manner when dealing with employees, vendors and company contacts.
  • Proficiency in MS Excel, Word, Access, PowerPoint
  • Microsoft Dynamics AX or other mid-market system is preferred
  • Motivated self-starter with the ability to perform the above duties
  • Able to work well under the pressure of meeting deadlines

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Corporate Counsel – International

Essential Duties and Responsibilities include the following and other duties as assigned.

  • Manage outside counsel and coordinate with internal business units;
  • Draft or review commercial contracts, third party agreements, vendor supplier relationships;
  • Experience with international customs and tax audits and related administrative or legal proceedings;
  • Advise the business on compliance with global laws and regulations, data protection policies and privacy compliance programs and infrastructure.

Education and/or Experience

  • Law degree with admission to a state bar;
  • 5-8 years of applicable corporate experience with an emphasis on international law and expansion;
  • Experience interpreting federal and state laws, rules, and regulations affecting nationwide and international operations;
  • Experience advising on FCPA matters;

Qualifications/Skills

  • Superior writing skills
  • Strong communication and presentation skills
  • Strong International law experience
  • Ability to respond to inquiries from regulatory agencies, customers and business community
  • Experience in contract law
  • Ability to organize large amounts of information with attention to detail

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Inventory Specialist

Essential Duties and Responsibilities include the following and other duties as assigned.

  • Acquire and manage receiving packslips from Vendors.
  • Receive inventory against PO’s using ERP system.
  • Manage transfers of inventory between Vendors and/or locations.
  • Assist in preparing the month, quarter and yearly inventory reports.
  • Reports to Inventory Manager concerning cycle counted, damaged or lost inventory.

Education and/or Experience

  • Bachelor’s degree preferably in Business Management or Logistics preferred.
  • Experience in Operations with a focus in Inventory is preferred.
  • One to three years related experience and/or training, or equivalent combination of education and experience.
  • Network marketing industry experience is a plus.

Qualifications/Skills

  • Effectively communicates relevant information.
  • Resolves and/or escalates issues in a timely fashion and understands how to communicate difficult/sensitive information.
  • Identifies opportunities for improvement and makes constructive suggestions for change.
  • A proactive and decisive attitude with excellent business communication skills.
  • An aptitude to collaborate, overcome obstacles and achieve results.
  • A passion to produce timely and accurate results.
  • Excellent verbal and written communication.
  • Ability to listen to employees, vendors and/or distributors to determine their questions and/or needs.
  • Time management skills.
  • Must have ability to use Microsoft Excel, Word, and Outlook.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Tax Administrator

Essential Duties and Responsibilities

  • Assist in the preparation and filing of monthly and quarterly sales/use tax returns. Training to be provided
  • Assist in the processing (not preparation) and posting of state income tax returns, estimates, and extensions
  • Assist in mailing and printing of tax notifications, including Forms 1099-MISCs, B-Notices, T4a’s & 1042-S’s
  • Assist with recipient created tax invoices (RCTI’s) in for Australia and goods and services tax (GST) and value added tax (VAT) returns for Canada and the European Union. Training to be provided
  • Prepare check and electronic funds transfer (EFT) requests. Training on the Company’s policies and procedures provided
  • Under the direction of the Tax Manager, correspond with state tax authorities to resolve routine, non-technical tax notices and other issues
  • File and store hard and electronic copies of tax documents according to department organization procedures. Training to be provided
  • Prepare various tax payments and letters to be mailed
  • Assist to shepherd documents, contracts, and engagement letters through the Company’s contract approval process
  • Update the file-in-time (FIT) calendar for the Tax Department
  • Perform routine data entry work

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

  • Applicable education is a plus, but not required
  • Previous experience with sales/use tax or information gathering and reporting preferred, but not required.

Job Knowledge, Skills and Abilities

  • Good understanding of the Company’s back-office sales and commissions engine and other internal reporting systems
  • Knowledge of Excel and its basic functions
  • Good organization skills
  • Great Communication skills
  • Desire to learn more about taxes
  • Detail oriented
  • Good phone communication skills

Customer Service Agent

You will receive inbound phone calls in order to manage and service independent distributor and customer accounts. As a Customer Service Agent, you must be confident, outgoing and self-motivated with a strong work ethic. You must also be a team-oriented person who is open minded and willing to learn and who has the ability to function effectively in a fast-paced work environment. It is also vital for your role as a Customer Service Agent that you are articulate with excellent verbal and written communication and interpersonal skills and the ability to easily establish rapport with customers.

Essential Duties and Responsibilities include the following and other duties as assigned.

  • Answer phones and respond to customer requests. This requires a long period of time sitting in front of a computer, using phones, listening and speaking to distributors.
  • Make Distributors/PC’s their number one priority.
  • Provide customers with service and product information.
  • Identify, research, and resolve customer issues using computer system.
  • Build rapport with customers by greeting them in a courteous, friendly, and professional manner using procedures learned during new-hire training.
  • Position entails a high amount of customer and internal customer interaction over the phone. Ensure that customers understand product information, and be able to provide additional information to customers as needed.
  • Take escalation calls and agent inquiry calls as needed.
  • Listen attentively to customer needs and concerns; demonstrate empathy.
  • Prepare complete and accurate work and update customer file.
  • Communicate effectively with individuals/teams in the program to ensure high quality and timely execution of customer requests.
  • Effectively transfer misdirected customer requests to an appropriate party.
  • Act as a liaison between all outsourced agents and internal LifeVantage departments.
  • Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.
  • Participate in activities designed to improve customer satisfaction and business performance.
  • Follow- up on customer inquiries if not resolved immediately. Extremely critical that the agent follows up and notes the account on how they have helped the distributor or up to date information on the issue. Take ownership of the phone call.
  • Research billing issues, misapplied payments, and track orders for faxes and emails to customer support.
  • Recognize, document and alert the supervisor of any trends in customer calls.
  • Recommend process improvements.
  • Read any updates or word tracks from supervisors.
  • Knowledge of outlook, excel, and internet.
  • Perform other duties as assigned by management.

Core Level Responsibilities

include the following.  Other duties may be assigned.

  • In-depth knowledge and mastery of LifeVantage commission plan and ability to understand how promotions affect commissions.
  • Create friendly and positive customer interactions.
  • Responsible for responding to emails & faxes.
  • Responsible for Product returns and refund processing.
  • Process direct deposit orders.
  • Handles orphan accounts.
  • Responsible for handling account upgrades and account creation.
  • Acts as overflow for outsourced agents.

Education and/or Experience

  • High School diploma or equivalent.
  • One to three years related customer service experience and/or training, or equivalent combination of education and experience.

Qualifications/Skills

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Strong time management, critical thinking, organizational, problem solving and analytical skills
  • Excellent verbal and written communication skills as well as a demonstrated ability to collaborate and interact with all levels of employees and leadership.
  • Attention to detail with the ability to organize and prioritize.
  • Track record of reliability, confidentiality and conscientious work habits.
  • Ability to adapt to work efficiently in a rapidly changing dynamic environment.
  • A team player that maintains a good, professional working relations with superiors, peers, subordinates and other department managers and personnel.
  • Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully and formulates appropriate responses and/or recommendations for improvement.
  • Self-Starter – Takes initiative by jumping into tasks and responsibilities.  Ability to thrive with little supervision and asks for assistance when needed.
  • Positive, professional engaging and friendly attitude is a must. Needs to know when to be assertive in a professional and appropriate manner and must be willing to go the extra mile.
  • Ability to receive constructive feedback as well as provide valuable suggestions for improvement.
  • Able to read, write and communicate verbally in English. Bilingual or multilingual Spanish, Mandarin, Cantonese, Tagalog, German and/or Dutch preferred.
  • Stellar oral and written communication skills are a must.
  • Must be computer literate with the ability to learn customer service software applications.  Proficiency in Microsoft Office programs, to include but not limited to, Word, Excel & PowerPoint necessary.
  • Preferred knowledge of Network marketing.
  • Punctuality and consistent work attendance.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Customer Retention Representative

Respond to cancellation requests made by customers and distributors by resolving issues, processing orders, educating customers and distributors on the benefits of LifeVantage products and attempting to up sale additional products. Contact will be by both inbound and outbound calling. May respond to web and/or fax inquires and orders. Acts as part of a sales team and supports field sales staff. Focuses on retaining and growing an existing customer base. Will be involved in order fulfillment, post sales or administrative related activities. Performs customer database tracking activities and will carry an individual quota.

Essential Duties and Responsibilities include the following:

  • Place outbound calls to customers and distributors who have recently cancelled their accounts in an attempt to reactive their monthly auto ship orders
  • Receive inbound calls from Customers and Distributors who are requesting cancellation of their accounts and educate them on the benefits of LifeVantage products while encouraging them to continue to use
  • Take advantage of up-sell and cross-sell opportunities when talking with customers and distributors
  • Follow up on customer inquiries if not resolved immediately. Enter notes into the distributor/customer account explaining the nature of the contact. Update information on distributor/customer accounts as appropriate
  • Recommend process improvement
  • Be responsible for and respond to updates and information from supervisors
  • Actively participate in team meetings, projects, goal setting etc.
  • Understand and adhere to department attendance policy and other company and department policy and procedures
  • Understand and adhere to Quality Monitoring. Full understanding of Greetings, Closings, Voice Tone, Pace, Active Listening, Recapping, Open Ended Questioning, Product Knowledge, Policy and Procedure and Courtesy
  • Understand and adhere to KPI (Key Performance Indicators) explained by Management
  • Perform all other duties as assigned or needed by Management

Education and/or Experience

  • One to two years related sales or retention experience and/or training, or equivalent combination of education and experience
  • Customer Service/ Call Center experience preferred
  • Able to read, write and communicate verbally in English. Bilingual Spanish, Vietnamese, Cantonese, Mandarin and or Japanese preferred
  • Stellar oral and written communication skills are a must along with basic math skills
  • Must be computer literate with the ability to learn customer service/ sales software applications. Proficiency in Microsoft Office programs, to include but not limited to, Word, Excel & PowerPoint
  • Exceptional organizational skills are critical
  • Experience and knowledge of Network Marketing preferred

Please email resumes to: jobs@lifevantage.com

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